Privacy Policy

1 – INTRODUCTION
We (Elegant Chairs) take privacy and data protection very seriously, and as such fully comply to the best of our ability to the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. By using our website you agree that you have read our privacy policy and understand how we collect and use your data and your rights as an individual. Please be aware that the transmission of information via the internet is not completely secure. Any transmission of your data to our website is at your own risk.

2 – HOW WE COLLECT, USE AND STORE YOUR DATA
2.1 Contact Forms: If you submit details on our contact forms you are directly supplying use of the information that you have given. You will also be supplying us with an IP address from the machine you used to submit the form. There are no hidden fields and we make no assumptions or groupings based on the information you supply. The data you supply is used to make direct contact back to you. By submitting a form you have given consent for us to contact you in relation to the matter discussed or offered by the form. Submissions from forms are stored in two ways;
a) An email is sent to one of our staff members who will contact you. The staff member will not use your data for any other purpose than communicating directly. Your data will be kept only by that staff member (unless your issue is passed to another staff member) and not kept any longer than necessary.
b) The data you submit along with your IP address is kept securely in our database as a back-up. This is only kept for if the email in (a) is not received. These backups are kept indefinitely.

2.2 Cookies & Tracking Tools: By using our website you accept that we will store a cookie on your computer. This cookie will store information about your usage on our website but holds no personal information. Our cookies are used for tracking your behaviour on our website and allow us to improve your experience and that of others. We do not personally identify you with this information. Your cookie for Google Analytics is stored for 26 months but is reset on each new activity. You can delete your own cookies by following instructions for your browser. For more information about cookies, please visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

2.3 Referrals & Re-marketing: If you visit our website from a third party we may identify the referral (where you linked from) and match this to your IP. If the third party holds further information on you this may be accessible to us through the third party. We do not store any of this data, it is held securely by third parties. Third parties we use are Facebook, Twitter, Instagram, MailChimp, Trustpilot and Google.

2.4 Offline Data Collection: If you provide us directly with any personal information we will add it to our database of contacts. By giving us your email address or phone number you have given permission to be contacted. Your data is kept securely and will only be removed when you opt-out.

2.5 Opt-ins: If you add your email address to our newsletter sign up you are giving permission for us to contact you via email only. This information will be stored in our database and at our third party provider (MailChimp) and if additional information can be matched it will be associated. This information is not passed to any other third party and will be kept until you opt-out of receiving emails. We always try to ensure that marketing communications are tailored and relevant to you, but we will always give you the chance to unsubscribe from any marketing email.

2.6 Website Purchases: By starting an order on our website we obtain all the information you have supplied including your IP address. We do not store passwords, card or bank details. When you complete an order we will email you to confirm the order and again with updates on the progress of your order. We may also email you to ask for a review. When you make an order you have the choice to opt-in (see 2.5).

3 – YOUR RIGHTS
The GDPR includes the following rights for individuals:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • the right not to be subject to automated decision-making including profiling

If you want to access the information we hold please email us. We may charge an admin fee of up to £10 to cover our costs.

Upcoming Events and Wedding Fayres

No events currently booked. Please get in touch if you would like to come and see us.

Contact Elegant Chairs

Testimonials

Frances & George – Apr 2015 – Ox Pastures Hotel

I just wanted to say a massive thank you for the stunning chair covers you did for our wedding on Friday 17th April. They really were amazing and just what we wanted, I am so glad we changed to the grey ones as they balanced the room out. I hope to see you in person to say thank you at some point but I just wanted to send over a picture of the room so you can see what they looked like when we were all set up!

Karen Lam – May 2018 – Oulton Hall

Many thanks again for helping us out with the chair sashes! It made such a nice touch to our dinner and thanks again for fitting them and delivering as well 🙂

We will definitely be recommending your services, Karen

Fiona – Oct 2017 – Cedar Court

Thank you very much, it looked amazing. Thank you for all your hard work, my mum and Dad loved it.

Have you had a great experience with us?
Please review Elegant Chairs on Facebook.